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Versa 3 wasn't tracking my sleep data accurately

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‎11-26-2022 15:50 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎11-26-2022 15:50 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

Almost brand new device logged wrong sleep data on within 3 days. It showed that I was asleep while I was actually driving to work. Impossible to trust the device after that. After searching online, it appears to be a rather common issue with the device. Fortunately I was able to return the device on time for a full refund. The reason to post here is simply to make others aware that this issue still exists. If I had done my homework and found a similar post, I could have avoided buying it in the first place. 

 

 

Moderator Edit: Clarified subject

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‎11-28-2022 08:54 - edited ‎03-16-2024 09:55

‎11-28-2022 08:54 - edited ‎03-16-2024 09:55

Hi there, @no_name82. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products consideration. We're constantly striving to improve Google and Fitbit products and services, and we appreciate all of the input we receive from our customers.

All be around if there's anything I may help you with in the feature.

Have a good day! 

Maria | Community Moderator, Fitbit


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‎11-29-2022 04:17

‎11-29-2022 04:17

I have used mine and it tracks sleep fine.

 

Do you have a source? I am curious (After searching online, it appears to be a rather common issue with the device)

 

Thanks

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