Versa 3 watch still on backorder

[GrimJess]

My versa 3 black watch has been on back order. This order is a replacement watch as my original broke within just a few months. Ordered the replacement 27/07/2023, said it was on back order and it would ship 5/8/2023 however when I checked on the 5th it changed to 18/8/2023. How long is this going to take?

[LZeeW]

Hello @GrimJess and welcome to the Community.  The Community is a user to user help site.  I'm sorry, but no one here can answer your question.

[D.mo]

Any update on this now? 

Mine's been bumped 4 times to September 1st. 

[GrimJess]

No, still haven’t received anything or any message from Fitbit. Mine has also been changed to 1st September.

[D.mo]

Unlike on previous occasions, the date hasn't been changed to something 2wks from now. Still showing 01/09 for me. On all previous occasions, 4 days before the backorder arrival date, the date was bumped. We're now 1 day away from 01/09.

Could this be a turning point?

[GrimJess]

I hope, I start sixth form next week and need a watch for notifications and calculating how much stress maths a level gives me

[Steels07]

Hopefully you will receive it soon.  Are they replacing it with a versa 3?  If so, hopefully they still have some around.  They should had just upgraded you to a versa 4.  Just my opinion.

[GrimJess]

Yes it is being replaced with the original model I’ve had, versa 3. When they gave me the replacement link I think it had the choice to upgrade but it would of actually cost me money instead of just getting an entire replacement and sadly that is money I do not have.

[Steels07]

That is good. 

[RhinoTank]

How much was the upgrade, if I may ask?

[GrimJess]

I have no idea, as you can probably tell it’s been a while since I asked for the replacement and my memory doesn’t go back that far. Maybe if you ever need a replacement you will be able to see it on the link Fitbit sends you. 

[D.mo]

@Steels07 I agree about the Versa 4. I asked countless times. They just kept saying no and insisted it had to be a Versa 3, and that they were making new devices and were currently out of stock. I even asked to downgrade me to literally anything that was in stock, the answer was still no. Pretty crazy how much they're trying to push people to the Google line!!

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@RhinoTank It would have been the full price minus 35%, i.e. the normal price everyone else sells it at. If you push them they'll also do 35% off plus 2 straps, or 50% off the RRP. In reality its more of a 15% discount on the RRP, or about £25 off.

[Steels07]

Yes it is crazy. All they will do is lose customers and they will purchase other brands. You cannot even get a Versa 3 at the stores.  I have not seen any at target just Versa 4 and not that many. I don’t know if they even sell Versa 2 in the stores.

[GrimJess]

Welp, mines been changed to 22/9/23. Still on back order this is ridiculous!

[Wilson20]

I cant see my order ? Said i was on back order till 1/9/23 and have had no communication  , how do you find out that the date is pushed back and can you cancel the order ? 

[GrimJess]

It doesn’t show me my order normally however when I go back to my emails and click on the original confirmation email, it says check status. 

[Wilson20]

When i do that is says sorry that page was following a different trail tells me its no available , i have contacted then on the stupid chat thing asked to cancel my order but they said they cant cancel it 🤦🏻‍:female_sign: 

[D.mo]

So I got a shipment tracking email .. despite the Fitbit order date showing 22/09/2023.

So confused, but it looks like Fitbit actually followed through on the replacement. I wasn't expecting it tbh. 

So apparently it's being shipped and I should get it in a few days time. It's been 8 weeks, and it's been 6 weeks since it was supposed to arrive. Better late than never? 

[GrimJess]

Yh so has mine, I wonder why it has taken that long tho it just makes no sense. I also checked the email I got and it’s in the Netherlands which makes even less sense if it wants to be here in a couple of days

[Steels07]

What the Netherlands??? Hoping it is an error and get it sooner than later.