09-06-2022
05:03
- last edited on
12-18-2022
17:17
by
MatthewFitbit
09-06-2022
05:03
- last edited on
12-18-2022
17:17
by
MatthewFitbit
I have done everything that I can think of to get the watch to track my sleep. I reinstalled the app several times. I have also reset the Versa 3 to factory default and starting the setup all over again. Nothing I do will make it track me sleep.
Answered! Go to the Best Answer.
09-06-2022 10:35
09-06-2022 10:35
@robdayton643 I would call Fitbit or return it wherever you bought it for a new one since it's new. That isn't right and it should be tracking properly.
09-06-2022 06:22
09-06-2022 06:22
@robdayton643 Just want to make sure, is your heart rate monitor working? In order to track sleep, your heart rate needs to be recorded.
09-06-2022 06:42
09-06-2022 06:42
09-06-2022 06:43
09-06-2022 06:43
It does track my heart rate.
09-06-2022 07:27
09-06-2022 07:27
@robdayton643 That is so strange. Is this a new Versa 3 or is the problem new of not tracking sleep new?
09-06-2022 07:40
09-06-2022 07:40
It is brand new. It tracked my sleep the first day I had it and then it won't track it again.
09-06-2022 10:35
09-06-2022 10:35
@robdayton643 I would call Fitbit or return it wherever you bought it for a new one since it's new. That isn't right and it should be tracking properly.