Versa 3 with the Fitbit logo screen

[Gordon2009]

I reported a problem with my Fitbit where it had stopped working and I was left with the Fitbit logo screen. 
I’m still waiting for a proper response.

It feels like they have no interest in these problems as they are discontinuing this product.

i certainly won’t be buying a new one

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Gordon2009. Welcome back to the community forums. 

Thank you for providing the information regarding this difficulty that you are experiencing with your Versa 3. 

I'd recommend performing a factory reset on your Versa 3. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Please sync your Versa 3 and then, proceed with the steps below in the order listed:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Once the above has been done, you can now proceed to set up your Versa 3 again by following the steps provided here How do I set up my Fitbit device?

[EmmaFM]

And if this doesn't work?

[ManuFitbit]

Good to see you participating in the forums @EmmaFM. 

Thank you for sharing the inquiry regarding this difficulty with your Versa 3. 

May I know a few more details regarding your difficulty. Please can you tell me what you see on your screen and what steps did you already try?

[EmmaFM]

Managed to finally factory reset but how do I turn it off, without logging it into my fitbit app? As I'm giving it to my daughter and need it to be disconnected from my account. I can only find how to turn it off from the settings but you have to register/connect to fitbit to do this! Thanks Sent from my Galaxy