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Versa 3 won't advance past slow pulse of logo

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‎12-18-2022 13:26 - last edited on ‎12-18-2022 17:11 by Fitbit Moderator

‎12-18-2022 13:26 - last edited on ‎12-18-2022 17:11 by Fitbit Moderator

Everything was fine with my Versa 3 at bedtime at 73% battery and this morning it won't turn on or off. I cannot get beyond the logo flashing for 4 seconds on and 3 seconds off. I can't do a soft reset. When I hold the button down I feel the vibration regularly but nothing happens. I cannot do a hard reset because I can't figure out how to do it from my phone or the website since I can't view the settings on the Versa itself. Please help!

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2 REPLIES 2

‎12-18-2022 20:20

‎12-18-2022 20:20

Hi @jpip - seems serious, have a look in the forums for others with rebooting logo or stuck on logo, did you try chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎12-19-2022 08:12

In response to Guy_

‎12-19-2022 08:12

I will try tech support today. I couldn't find anything in the forum. Thanks
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