Versa 3 won't charge after running out of battery

[Hbos39]

I've had my versa 3 for over a year now and never had an issue. Last night The battery went dead and when I went to charge it this morning it didn't wake up when connected. I let it sit 10 mins thinking it wouldn't turn on with a battery drained. After I returned, still dead. I don't know how to reset it if it's not on. I've cleaned all connections just to be sure and again nothing. Any help would be greatly appreciated.

Moderator Edit: Clarified subject

[Guy_]

Hi @Hbos39 - if the watch is charged a simple button push should wake it.

If that is not happening either, then see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

If it is a cable problem you can get them online or under warranty, 1 to 2 years depending on country law.

[MarreFitbit · Accepted solution]

Hi there, @Hbos39. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your help!

As a first approach, I suggest performing a restart on your Versa 3. For instructions, see How do I restart my Fitbit device? 

If your Versa 3 does not vibrate during the restart, make sure you've tried the below steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above doesn't work, I recommend performing a factory reset on your Versa 3:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. Now you can set up you Fitbit device. To do so, see How do I set up my Fitbit device? 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Hope this helps.