05-29-2024
13:06
- last edited on
05-29-2024
16:33
by
MarreFitbit
05-29-2024
13:06
- last edited on
05-29-2024
16:33
by
MarreFitbit
Started to charge it for an hour but it remained stuck on logo. Took it off charge and hard reset for 10 seconds, vibrated and the shut off. Charging it shows 0% indicator.
Device is up2date with current software and was working perfectly well.
Unsure where to go now.
Moderator Edit: Clarified subject
05-29-2024 16:36
05-29-2024 16:36
Hi there, @DKSY. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post. I understand your concern, I will do my best to help you!
Please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? Let's try making sure both, your Versa 3 and charge are clean and free of any debris.
Also, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
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05-29-2024 23:42
05-29-2024 23:42
05-31-2024 03:15
05-31-2024 03:15
@DKSY Thanks for the troubleshooting steps you've tried. How did it go?
Looking forward to hearing from you.
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05-31-2024 11:19
05-31-2024 11:19
05-31-2024 13:34 - edited 05-31-2024 13:34
05-31-2024 13:34 - edited 05-31-2024 13:34
@DKSY I'm glad to hear that the steps provided solved your issue.
About the battery drain, I was wondering if by any chance you're using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep?
Additionally, I'd like to make sure you've taken a look at these tips and recommendations Can I extend my Fitbit device's battery life?
Speaking about the notifications, I'd recommend checking whether your Versa 4 is in sleep mode. When sleep mode is on:
If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone.
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06-01-2024 18:01
06-01-2024 18:01