Versa 3 won't charge and screen is frozen

[Xaba1]

My versa3  won't charge doesn't scroll seems as If it just froze

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Xaba1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

Regarding the screen issue, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the battery not charging, please see Why isn't my Fitbit device's battery charging?

Hope that helps. 

[Fran_Peterson]

I had the screen On my versa 2 have some issues like that

[MarreFitbit]

Hi there, @Fran_Peterson. Welcome to the Community Forums.

If you're having issues with your Versa 2's screen, please feel free to follow the same steps I've suggested here.

Hope that does the trick for you. 

[A.Hannah]

I am having the same issue and I've tried all of the recommendations to no avail.  Is it something I can turn back in for a new one.  I've only had the watch 6 months.  

[MarreFitbit]

Hi, @A.Hannah. Welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.