help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 won't charge anymore

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2025 08:27 - last edited on ‎06-04-2025 07:41 by Fitbit Moderator

‎06-03-2025 08:27 - last edited on ‎06-04-2025 07:41 by Fitbit Moderator

My versa 3 has stopped working. It’s only just over 2 years old. It went off, and now won’t charge at all. When it finally did something yesterday the screen was blurry? I can’t restart it because there’s just no charge. I’ve also tried another charger so it’s not that either. 


Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎06-04-2025 07:45

‎06-04-2025 07:45

Hi there, @Claireytf25. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is not charging anymore. I understand your concern, I will do my best to help you with this!

Was the other charger you used an original Fitbit charger? Please note that there are some issues that affect this, being which power source is used and how clean the contacts (on your Fitbit device and your charger) are and how well the charger is seated. If you are charging your Versa 3 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎06-04-2025 07:45

‎06-04-2025 07:45

Hi there, @Claireytf25. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is not charging anymore. I understand your concern, I will do my best to help you with this!

Was the other charger you used an original Fitbit charger? Please note that there are some issues that affect this, being which power source is used and how clean the contacts (on your Fitbit device and your charger) are and how well the charger is seated. If you are charging your Versa 3 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes