Hi there, @Lyntappy. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not charging. I understand your concern, we're here to help you!
Since all the steps you tried didn't work, you have a Versa 3 and report it's not tracking your heart rate not sleep data, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.
This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.
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