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Versa 3 won't charge anymore

Monday - last edited yesterday by Fitbit Moderator

Monday - last edited yesterday by Fitbit Moderator

My Versa 3 is not charging, I’ve tried two separate cables, cleaned the connections. I have tried a factory reset as mentioned on the forum but nothing is working. 

Moderator Edit: Clarified subject

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yesterday

yesterday

Hi there, @Moishy. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is not charging anymore. I understand your concern and how you must be feeling, I will do my best to help you with this!

To better assist you and before considering other options, please confirm that you've tried all troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging? 

If you have tried all of the above but to no avail, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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