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Versa 3 won't charge due to the temperature

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‎06-23-2022 14:22 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎06-23-2022 14:22 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

My versa 3 restarted and now it won’t charge because it says it is “too cold” to charge. I already restarted it again to see if that worked but it didn’t. It is not near anything cold, and I have been warming it up with my hands for a few minutes and it still won’t work. 

 

Moderator Edit: Clarified subject

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‎06-23-2022 18:09 - edited ‎06-23-2022 18:31

‎06-23-2022 18:09 - edited ‎06-23-2022 18:31

Hello @Laurinsharpe 

Look here: https://community.fitbit.com/t5/Versa-3/Versa-3-says-quot-not-warmed-up-enough-to-charge-quot/td-p/5...

I still find it very odd and I’d contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US
I wish I could offer more troubleshooting tips but I simply can’t. I do hope my answer at least points you in the correct direction.

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‎06-24-2022 05:05 - edited ‎11-16-2023 03:21

In response to SunsetRunner

‎06-24-2022 05:05 - edited ‎11-16-2023 03:21

Hi there, @Laurinsharpe. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 and trying to troubleshoot it before posting here. @SunsetRunner Thank you so much for your help! I too find this odd. 

I've seen you contacted our Support Team after posting here. If you still need help, please feel free to contact them back for further assistance. 

Have a good day you two! 

Maria | Community Moderator, Fitbit


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