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Versa 3 won't charge even with a new charger

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‎02-03-2022 20:01 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

‎02-03-2022 20:01 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

Just opened a brand new Versa 3 on Sunday 1/30. Completed the set up and then went to charge it; it did not charge or recognize there is a charger. I spoke to customer service via chat and they sent a replacement charger. 5 days later on 2/3, the Versa 3 will not recognize and/or won’t charge with the brand new cable. I wonder how it even made it into the box to be sold if it could never charge…

 

Moderator Edit: Clarified subject

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‎02-04-2022 04:30 - edited ‎10-30-2023 04:21

‎02-04-2022 04:30 - edited ‎10-30-2023 04:21

Hi there, @Jezmund. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 3.

I'd recommend trying the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

If that doesn't help, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected. Our team will let you know what your options are at this point. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-04-2022 04:30 - edited ‎10-30-2023 04:21

‎02-04-2022 04:30 - edited ‎10-30-2023 04:21

Hi there, @Jezmund. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 3.

I'd recommend trying the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

If that doesn't help, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected. Our team will let you know what your options are at this point. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-13-2022 08:52

In response to MarreFitbit

‎02-13-2022 08:52

I was sent a new charge cable for my Versa 3. It didn’t charge the Versa 3 but it saved my wallet information. Customer service thankfully sent me a new Versa 3, it does not have a wristband. I purchased a wrist band at Best Buy for $30 and went to charge the Versa 3, and the new Versa 3 that was sent does not charge. I’m convinced the versa 3 does not work in general. I’m following all the steps. The battery has not charged on 2/2 devices I’ve purchased and received. It’s really bad. I’m embarrassed if I try to get another one at this pointZ 

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