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Versa 3 won't charge or hold a charge

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My versa three got wet a couple weeks ago and was unresponsive. I put it in rice to try and dry it out and it's taken three weeks but it's finally died and turning on when on charge, but now it won't hold any charge and as soon as I disconnect the charger it dies. I've tried charging it for over 8hrs and it still remains on zero. I thought the versa was supposed to be waterproof to 50m? 

 

Moderator Edit: Clarified subject

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Hi there, @Wwalks. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your input!

I've seen you contacted our Support Team before posting here but your chat got disconnected. If you've tried all tips and recommendations provided in these two help articles Why isn't my Fitbit device's battery charging? and Can I extend my Fitbit device's battery life?, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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Hi @Wwalks - that is the best troubleshooting you can do, unfortunately there is probably too much internal damage for it to work.Other people post the same issue with water getting in, if you look in the forums

Author | ch, passion for improvement.

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Hi there, @Wwalks. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your input!

I've seen you contacted our Support Team before posting here but your chat got disconnected. If you've tried all tips and recommendations provided in these two help articles Why isn't my Fitbit device's battery charging? and Can I extend my Fitbit device's battery life?, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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