Versa 3 won't charge or turn on

[Kobba]

Its been working fine for all but the past 3 weeks, when i noticed battery consumption was increasing significantly.

Yesterday however when i went to recharge the watch, it was flashing “0” charge..

I put it on charge but have been unable to communicate the watch with my iPhone x..

The watch now is displaying the “dotted diamond” logo and i can feel opuses when i press the button..

I have removed Versa 3 from my Bluetooth listing and holding in the button for the recommended period but to no avail.

Despite my many attempts, I'm unable to pair or communicate with the watch.. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello, @Kobba. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

As a first approach, please confirm that you tried restarting your Versa 3 as instructed here How do I restart my Fitbit device?

If the restart doesn't work, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If none of the above has done the trick, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Kobba]

Thanks Maria for yr response & interest..

• As per yr advice I cleaned the contacts on the charger & watch ports..
• There are no messages on the watch display.. There remains only the permanent Fitbit icon, which turns off after 2 hours if i remove the charger.. When I then reconnect the charger it displays "0" charge..
• Ive tried multiple charging USB points without success.. 
• I have tried every which-way to charge the watch
• I have tried about 40 times to restart the device .... As the device display is always on, I press the side button (sometimes 30 secs) until the display switches off..  Typically with the charger connected the icon reappears after approx 7 secs..

Ive also tried reloading the Fitbit app but despite my best efforts, my iPhone X is unable to find the device in the app Set-Up..

This watch was purchased only last Aug 21, and that was to replace a similar problem on the previous watch...

Overall Im very happy with its performance when in use but the product doesn't seen to have long term stamina..

The whole thing is getting rather exhausting..

Looking forward to yr response..

Regards

Bryan Stewart

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