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Versa 3 won't charge to 100%

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‎02-08-2022 19:19 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-08-2022 19:19 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

My Fitbit Versa 3 will not charge. The screen comes up that says that it is but it has been 6 hours and it still is at 19% percent. Is this because of the charger or the watch? It is not the wall plug-in or the outlet as they still charge my other devices. 

 

 

Moderator Edit: Clarified subject

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‎02-08-2022 21:22 - last edited on ‎08-23-2024 11:02 by Fitbit Moderator

‎02-08-2022 21:22 - last edited on ‎08-23-2024 11:02 by Fitbit Moderator

Hi @Lauren4245  - the charge cable can be an issue or the watch may need cleaning, check a;l the issues in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

If you are looking at the charge level in the Fitbit App and the watch actually has a flat battery you will only see the charge level the last time it synced. You can see when that was by clicking on the profile photo and device photo and look at Sync.

Author | ch, passion for improvement.

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‎02-10-2022 06:39 - edited ‎07-22-2023 03:56

In response to Guy_

‎02-10-2022 06:39 - edited ‎07-22-2023 03:56

Hi there, @Lauren4245. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

I've seen you reached out to our Support Team after posting here and they've already assisted you with this matter. If you have any questions regarding the outcome of your case, feel free to contact our team back so they can continue helping you.

Maria | Community Moderator, Fitbit


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