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Versa 3 won't charge

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‎01-31-2022 17:28 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎01-31-2022 17:28 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

Up to yesterday my Versa 3 was running perfect but I noticed it did not charge over night. I tried 3 different USB sources and now the Versa 3 is completely discharged. I cleaned my contacts on both charger and watch. Did a full factory reset (when it still had power) and measured 4.86 volts across the charging pins but it will not charge. What do I try from here?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-01-2022 01:12

‎02-01-2022 01:12

Hi @geneschr  -  this is quite a common fault with the charge cables and charging. Check the cleaning again and all the points in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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‎02-01-2022 04:46 - edited ‎07-20-2024 06:46

In response to Guy_

‎02-01-2022 04:46 - edited ‎07-20-2024 06:46

Hi there, @geneschr. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they're now helping you with this matter. 🙂

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎02-06-2022 07:59

‎02-06-2022 07:59

Yes. It was a defective charging cable. I received a warranty replacement from fitbit today and the watch is charging again. 

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