Versa 3 won't charge

[LC15]

I have had my Versa 3 for less than 6 months, it hardly ever will charge. I want to throw it through the window. What a waste of money. My old Fitbit lasted for years, this is a piece of rubbish.

Moderator Edit: Clarified subject

[Guy_]

Hi @LC15 - the watch contacts need to be clean and the charger not faulty.

Ask Fitbit for a new charge cable [or 2 in case one doesn't work ] under warranty.

[MarreFitbit · Accepted solution]

Hi there, @LC15. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Guy_ Thanks for your help. 

As a first approach, please try restarting your Versa 3. For instruction, see How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, I recommend trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?