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Versa 3 won't charge

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‎01-08-2023 14:20 - last edited on ‎01-09-2023 08:41 by Fitbit Moderator

‎01-08-2023 14:20 - last edited on ‎01-09-2023 08:41 by Fitbit Moderator

 hi, my versa 3 won’t charge. Yesterday night it was on, but very low on battery so i put it on the charger. When I woke up this morning, i noticed that it didn’t charge and then this pictogram showed up. I cleaned the charger and the back of the watch, tried syncing and another power plug but nothing works. Anyone knows what to do?

C179B954-BCB1-4DAA-992F-08E75D757A3C.jpeg

 

 

Moderator Edit: Clarified subject

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‎01-09-2023 08:42 - edited ‎06-21-2023 08:41

‎01-09-2023 08:42 - edited ‎06-21-2023 08:41

Hi there, @Samanthavd. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out and the image attached. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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