Versa 3 won't charge

[SealE]

I’ve had this issue before & a replacement was sent May 2024. 
I can’t seem to get in touch with anyone now it’s all with Google! I’ve submitted an issue via the help centre but no response at all as yet after a day.

Customer service is not as good as it was - does anyone have any better methods of contacting them? TIA

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SealE. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 3 is not charging. We‘re taking your comments and sentiments in regards to our products and services into consideration. I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Versa 3 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

If the steps above don't work, please stay tuned to your inbox, someone will reach out to you shortly to further assist you with this. The form you submitted was received. Thanks in advance! 

[SealE]

All these methods have been tried as I have had this issue with a previous Versa 3.

Please advise on next steps.

[PSYCRAZE]

You can do a live chat. Go thru the help options then select contact then there will options for phone call, email or live chat.

  There are several Versa 3 users with similar issues. You are not alone.

[MarreFitbit]

@SealE Thanks for getting back to me and for the update. I've seen that our Support Team is already in touch with you. We hope your issue gets solved soon! 

@PSYCRAZE It's nice to see you around the Community Forums. Thanks for your advice! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.