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Versa 3 won't connect anymore

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Used suggestions to try and have versa 3 sync. It states UNABLE when seen on bluetooth settings and pressed to CONNECT.
My internet is working fine for all other devices.  I have turned phone totally off. Moved Bluetooth to on/off several times. Versa 3 does not sync even with just cellular data like it use to when away from my home.

HELP!  

Moderator Edit: Clarified subject

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Hello there, @LeighAn. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Vera 3 is still not connecting. I will do my best to help you with this. 

In addition to the steps you've done so far, I'd recommend trying the ones below in the order listed:

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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