Versa 3 won't connect to GPS

[Smf80]

Hoping someone can help. My versa 3 stopped connecting to GPS three days ago. I’ve tried restarting, turning in and off Bluetooth, turning on and off GPS… has anyone else had this bother. It’s approx two years old! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Smf80. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please note that if you're in a new location farther away from where you normally run, it may take a few minutes to connect.

With that being said, I'd like to know if you've recently changed your normally location? How long do you wait for the GPS signal to connect? If you've noticed it's less than 5 minutes, please let your watch try to connect for at least 5 minutes before cancelling the exercise. Your Versa 3 will continue to try connecting and you can go about your run. 

Also, please make sure your Versa 3 meets the requirements for connecting to GPS. For more information, see Why isn't GPS working on my Fitbit device?

Moreover, please be advised that environmental factors, including tall buildings, dense forest, steep hills, and thick cloud cover, can interfere with your device’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.

[31k]

None of that helped 

[MarreFitbit]

Hi there, @31k. Thanks for stopping by in the Community Forums. 

If you've followed what I posted here but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.