Versa 3 won't connect to Google Assistant

[Jadeykinz]

Both apps are running in the background, I’ve tried uninstalling the apps and reinstalling, restarting Fitbit, latest updates, everything! The prompt to allow and connect versa 3 doesn’t appear on the assist app at all. Tried all the different troubleshooting tricks on the forums and I’m at a loss at what to do now. Watch is 2 days old and I was really looking forward to being able to use this feature 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jadeykinz. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Please note that Google Assistant is only available in certain languages and countries at this time. For more information, see fitbit.com/voice.

Before anything else, please make sure of the following factors which are required to install and use Google Assistant

• Your watch and the Fitbit app are updated.
• The Fitbit app has been allowed to run in the background.
• Your phone is within 30 feet of your watch.
• Your phone has an internet connection, either through WiFi or a cellular data signal.
  

If those conditions are met, I'd recommend to log out from the Fitbit app, force quit the Fitbit app, reboot your phone and restart your watch one more time. Then, open the Fitbit app, pull down on the screen to force a manual sync and try activating Google Assistant one more time.

Note that you can have only 1 active voice assistant at a time (Alexa or Google Assistant). To switch to a different voice assistant, first disconnect your active voice assistant. For more information, see How do I disconnect my voice assistant?

Hope this helps. 

[Jadeykinz]

Thank you for your quick response! I am in the uk so definitely a country that it currently works in. I have tried all of this and don’t have Alexa set up. Unfortunately still not working 😔 

[MarreFitbit]

@Jadeykinz Anytime! I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.