I lost my Versa 2 last week at my university, and haven't been able to find it because of a lack of GPS or other useful tracking features. So, to prevent this from happening in the future, I decided to get a Versa 3 for its GPS. When it arrived (from Amazon), I tried to set it up with my S22, but it would always revert back to the "Download the Fitbit App" screen, and wouldn't update over WiFi OR Bluetooth. I spent an hour with a chat support person, whose instructions basically led me to bricking it somehow, and who told me that I should just return it under warranty. I'm going to return that one, and hope Amazon accepts that excuse.
Hoping that one was just a dud, I ordered another one, and tried to set it up again yesterday to the same results. I spent nearly another hour in a call with a representative who led me through every single step I had done previously, and he too reached the conclusion that I should just return it, and that the problem is somehow with my phone. (?????) (And no, I'm not wealthy enough to have another device that I could use to pair the Fitbit)
I have a few comments. First of all, there's no way my phone, which is so much newer than this watch, is the ultimate source of the problem. Second, I had similar problems trying to update my Versa 2, but back then we had the desktop app and I was able to update my Fitbit over cable, which is no longer possible. Finally, since the app has been changed so recently, it's more than likely that somehow the update messed up the connectivity between my model of phone and the Versa 3.
Dear support, don't try to give me any more troubleshooting steps unless they involve physically plugging my device into a computer or phone to update it, or reverting to an older version of the app. I've tried everything I could find online, and everything your support could tell me to do. Because of the functionality you have removed, both by discontinuing the desktop app and changing the mobile app, I now have two $150 paperweights, since your watches can't exist as simply watches. Please fix SOMETHING, or I'm going to have to switch to a Garmin or Samsung or something, which I probably should have done a while ago.
