Versa 3 won't connect to Wi-Fi

[ingeraUndrar]

I recently had a fitbit versa 3 and have problems connecting to my wifi.

1) I connect to wifi tihis way using the app on my android phone: Settings_versa 3_wifi-settings. The connection will be done in a few seconds. Then after about haf a minute the connection is lost.

2) The wi-fi is not reconnected by itself, although instructions say it will do so.

3) When I try to reconnect manually, it seems like the fitbit has not remembered the wifi password, instead it says on that line "(Not loaded)"

I have tried to restart my router, my fitbit and my phone.

Tried to find help at helpline in Sweden, but they either did understand my quesion nor helped me to solve the problem

Kind regards

Please, I need help 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ingeraUndrar. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Vera 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[ingeraUndrar]

PLEASE  observe I contacted the fitbit team by in Sweden by phone  BEFORE i wrote here, and they were not at all able to help me. So be kind, do not send me back again. Rather I would very much appreciate having a professional answer to my question. Thank you in advance and very kind regards from Inger

[ingeraUndrar]

PLEASE  observe I contacted the fitbit team by in Sweden by phone  BEFORE i wrote here, and they were not at all able to help me. So be kind, do not send me back again. Rather I would very much appreciate having a professional answer to my question. Thank you in advance and very kind regards from Inger

Choose as the Best Answer

0 Votes

Reply