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Versa 3 won't connect to my Android phone

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‎11-14-2024 23:10 - last edited on ‎11-15-2024 06:44 by Fitbit Moderator

‎11-14-2024 23:10 - last edited on ‎11-15-2024 06:44 by Fitbit Moderator

I have tried Troubleshooting techniques from Fitbit online and with a random tech person from Fitbit- no one has helped. If this is a faulty Fitbit replacement, who do I report it to?

Moderator Edit: Clarified subject

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‎11-15-2024 06:45

‎11-15-2024 06:45

Hi there, @Zumba_Jackie. Welcome to the Fitbit Community Forums. Thank you so much for following the suggested troubleshooting steps. I am very sorry for all the inconveniences this situation has caused.

As our Support Team has mentioned, we've already reported this situation to our team, they are aware of it and are working on finding a solution. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

We appreciate your patience and understanding.

Maria | Community Moderator, Fitbit


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