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Versa 3 won't connect to my Moto G50

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‎10-25-2023 02:21 - last edited on ‎10-25-2023 06:36 by Fitbit Moderator

‎10-25-2023 02:21 - last edited on ‎10-25-2023 06:36 by Fitbit Moderator

Have been using my Versa3 for a long time without issues. Today I realize it is no longer syncing to my Moto G50

No other Bluetooth connections & restart & app force stop have no effect

Correct sequence to remedy?

 

Moderator Edit: Clarified subject

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‎10-25-2023 06:38 - edited ‎10-25-2023 06:40

‎10-25-2023 06:38 - edited ‎10-25-2023 06:40

Hi there, @Beljus. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Versa 3. I appreciate you've taken the time to troubleshoot the issue before posting here. I'll be glad to continue assisting you!

If you haven't done so yet, please try all tips and recommendations provided in this help article Why won't my Fitbit device sync?

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-25-2023 06:38 - edited ‎10-25-2023 06:40

‎10-25-2023 06:38 - edited ‎10-25-2023 06:40

Hi there, @Beljus. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Versa 3. I appreciate you've taken the time to troubleshoot the issue before posting here. I'll be glad to continue assisting you!

If you haven't done so yet, please try all tips and recommendations provided in this help article Why won't my Fitbit device sync?

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-25-2023 06:55

In response to MarreFitbit

‎10-25-2023 06:55

Sorted by unknown method!
Wasn't doing anything myself.
I'll keep your detailed step by step guide in case of future issues.
As you mentioned, history still available.
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‎10-26-2023 11:53

In response to Beljus

‎10-26-2023 11:53

@Beljus Awesome! I'm very happy to hear that you're back on track. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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