Versa 3 won't connect to my iPad or iPhone

[BJH333]

Versa 3 suddenly not detected by iphone or ipad - have turned bluetooth off and on, and restarted the versa, but still stuck on’looking’. wifi working oerfectly and bluetooth on but versa 3 suddenly not connecting- all updates to app installed. Advice? 

Moderator Edit: Clarified subject

[Guy_]

Hi @BJH333  - did you also restart the phone?

[MarreFitbit · Accepted solution]

Hi there, @BJH333. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

As a friendly reminder, please note that you can use both, your iPhone and iPad. However, bear in mind that your Versa 3 can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from your Versa 3 is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why won't my Fitbit device sync?

Hope that helps. 

[Veer-2022]

I tried a few times to pair it. Disabled all other devices except my Oppo mobile phone. Turned on and off the watch a few times but still could not pair.

ANy other siggestions ?

[Guy_]

Hi @Veer-2022 - can you make a separate topic for your issue because this topic is about Apple products.

[teewar]

None of these answers are helpful.