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Versa 3 won't connect to my iPhone's Bluetooth

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‎10-24-2022 10:55 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎10-24-2022 10:55 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

My Iphone Pro Max (which has been updated to the latest IOS) can't find my Versa 3.  When I first started having problems, I did all the troubleshooting - removed device, reset network, removed app and reinstalled updated version.  Now my iphone's bluetooth can't locate my watch.  When I go to my watch and check the system, it indicates that wifi is off.  Please help, this has been going on for over 2 weeks.  Thank you in advance.  

 

 

Moderator Edit: Clarified subject

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‎10-24-2022 13:34 - edited ‎10-12-2024 12:29

‎10-24-2022 13:34 - edited ‎10-12-2024 12:29

Hi there, @KMcCarty63. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done so far, please try the following in the order listed (even if some of them you've tried already):

  • Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-24-2022 13:34 - edited ‎10-12-2024 12:29

‎10-24-2022 13:34 - edited ‎10-12-2024 12:29

Hi there, @KMcCarty63. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done so far, please try the following in the order listed (even if some of them you've tried already):

  • Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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