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Versa 3 won't connect to my new Motorola e22i

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‎02-20-2023 00:26 - last edited on ‎02-20-2023 06:12 by Fitbit Moderator

‎02-20-2023 00:26 - last edited on ‎02-20-2023 06:12 by Fitbit Moderator

I've been using an iPhone 7plus for many years now. I bought my versa 3 in december and have been using it with my phone. Recently due to some problems on my phone being as old as it is, I've had to switch to using a motorola e22i. I am just unable to connect it to my versa 3. Does anybody know how I could fix this.

 

 

Moderator Edit: Clarified subject

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‎02-20-2023 06:13 - edited ‎06-16-2023 07:14

‎02-20-2023 06:13 - edited ‎06-16-2023 07:14

Hi there, @Suhaan_. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Is your Versa 3 still connected to your iPhone 7's Bluetooth settings? If it's, please try the steps below:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3 again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-20-2023 06:13 - edited ‎06-16-2023 07:14

‎02-20-2023 06:13 - edited ‎06-16-2023 07:14

Hi there, @Suhaan_. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Is your Versa 3 still connected to your iPhone 7's Bluetooth settings? If it's, please try the steps below:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3 again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-20-2023 11:26

In response to MarreFitbit

‎02-20-2023 11:26

Thanks you very much. My watch and phone are connected now.

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‎02-21-2023 04:31 - edited ‎07-12-2023 06:02

In response to Suhaan_

‎02-21-2023 04:31 - edited ‎07-12-2023 06:02

@Suhaan_ Awesome! I'm glad to hear that.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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