Versa 3 won't connect to my phone again

[kathlan]

Versa 3 logged it's self off my phone. I logged back in. Now my phone is flashing my phone main screen. Can't use my phone. Please help

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @kathlan. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 and mobile phone.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact them back for further assistance. 

Have a nice day. 

[kathlan]

Hi  Thank you for your help.  I went to the AT&T store and they fixed it for me. All is good now.

Have a great day

[MarreFitbit]

@kathlan Awesome! I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 🙂

[Lee624]

Hi Marie when I first got versa 3 it answered my phone calls now it doesn't.  How can I fix it? And do you have to be a premium member for the phone part to work?

[MarreFitbit]

Hi, @Lee624. Welcome on board. 

Not at all, you don't need Fitbit Premium to enable the on-wrist calls feature. 

Before anything else, may I know the model of your mobile phone? Please make sure it meets the requirements listed here. Also, I'd like to know if you have MobileTrack linked to your Fitbit account as well? If you do and also have an Android phone, please know Android users can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

However, if the above doesn't describe your issue, please check the following requirements for the on-wrist calls:

• Make sure you’re using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep your phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue to have issues, try the following troubleshooting steps:

1. On your phone, turn Bluetooth off and back on.
2. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Hope this helps. 

[gpint]

Do you know what they did to fix it?  I am having the same issue.  I can get it to work for a few days then it disconnects again.  I am about ready to ditch fitbit and get a samsung smart watch.

Greg

[Lee624]

Hello Greg, what I did was clicked on the today icon , then my profile picture there I saw a program called MobileTrack was parried to my Fitbit so I un parried it and below I was able to finish setting up my Fitbit to receive phone calls from my android phone.

Hope this helps you.