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Versa 3 won't connect to my phone's Bluetooth and battery not lasting

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‎04-18-2022 10:31 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-18-2022 10:31 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

After a little over a month, Versa 3 not connecting to Bluetooth; keep having to reset. And now needing to charge every other day from every 4th day since received, which was less than promised.

 

Moderator Edit: Clarified subject

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‎04-18-2022 11:11 - edited ‎12-31-2023 08:38

‎04-18-2022 11:11 - edited ‎12-31-2023 08:38

Hi there, @kate4411. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before posting here. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

As for the battery, if you've noticed the battery goes down specially during your sleep. You can compare your Versa 3's battery life afterwards and see if that makes any difference. 

However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎04-18-2022 11:26

In response to MarreFitbit

‎04-18-2022 11:26

I already followed the Bluetooth instructions at least 3-4 times. Get it
reconnedted and a day later it is disconnected again.

As far as the battery goes, will try your suggestion. Only thing I can
relate to is the GPS. Didn't realize that affected the battery so much.
That is on the Iphone 13, not on the Versa 3. So why is the Versa 3
affected? I don't turn on the GPS on the watch.

--
Kathy Clark
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