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Versa 3 won't connect to my phone's Bluetooth anymore

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Versa 3 won't connect to phone.

It wasn't syncing.  So I tried all the steps to get the watch to sync.  Removed the device from the app.  I am now trying to re-add the device.  I can get to the point of typing in the 4 digit pairing code, but entering the code is not working.

Moderator Edit: Clarified subject

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Hi there, @JMaples. Welcome to the Fitbit Community Forums. 

To better assist you, please make sure you've followed all the steps below in the order listed:

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 


With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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I am still having the same issue.  The Versa 3 is visible to my phone, and when I try to set up the Versa 3 from the fitbit app I can get to the point of putting in the 4 digit code.  However, the 4 digit code is not working, and I cannot get past this point.

 

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