Versa 3 won't connect to my phone's Bluetooth

[jordyfit]

Was fine up until 2am this morning (last sync) now it’s showing as not connected, won’t sync and my Bluetooth can’t find it at all. I’ve tried shutting down the watch, phone, turning Bluetooth off and on, uninstalling and reinstalling app but none of

it has worked still can’t find the device. Also, when in the app, it’s saying it can’t find wifi either (my versa is on my mobile data but just thought this was

odd) it’s like it’s just become a normal watch with no ability to connect

to anything! I have a charity event starting Tuesday and need it to count my miles 😩😩😩

Moderator Edit: Clarified subject

[Dooney08]

Mines exactly the same. My fitbit now just keeps telling me to download the app to set up? Have uninstalled reinstalled and still not working.

[jordyfit]

mines not even doing that, it’s so frustrating! Xx

[Guy_]

While trying to recover make sure there are no other Bluetooth devices, yours or others around.

@Dooney08  - try logout of the Fitbit App, clear storage cache and force stop it.

Restart both watch and phone, login to the app and run "+ Setup a Device" again.

@jordyfit  - try logout of the Fitbit App, clear storage cache and force stop it. When you login to the Fitbit App go to the phone home screen without closing the app and click on the popup to pair and link the watch, if that doesn't work follow the above procedure.

It may help get it connected and running.

[jordyfit]

Thanks Guy, no luck with either 😔 no pop up at all and having tried manually again, my versa 3 isn’t even discoverable on blue tooth neither on my phone or my partners

[Guy_]

Thanks @jordyfit - Probably best to contact Fitbit Support directly. They may be able to help you do deep testing.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues

[Dooney08]

I've had to set mine as a new fitbit now, was the only way it would let me get it back up and running. Am a bit peeved that I've lost a lot of my stats etc, plus clock faces that I'd installed but I'm just glad I can use it again x

[jordyfit]

Glad you’ve sorted it! I had to do a factory reset too, but at least it’s all sorted and I don’t have to buy another one yet. It also fixed my issues with text messages not coming through. Xx