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Versa 3 won't connect to my phone's Bluetooth

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‎02-16-2022 09:17 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-16-2022 09:17 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

I got my new versa 3 today. I entered the Bluetooth code  paired my phone followed by Wifi , then it says looking for Versa 3. What should i do next to resolve?

 

Moderator Edit: Clarified subject

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‎02-16-2022 11:47 - edited ‎02-16-2022 11:49

‎02-16-2022 11:47 - edited ‎02-16-2022 11:49

Hi @SunsetRunner  - if you have an old watch remove it from the Bluetooth on the phone.

Turn off any devices with Bluetooth except your watch and phone and restart both.

This often resolves the pairing problem.

Author | ch, passion for improvement.

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‎02-17-2022 03:44 - edited ‎10-30-2023 04:10

In response to Guy_

‎02-17-2022 03:44 - edited ‎10-30-2023 04:10

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact them back so they can continue helping you.

Have a nice day! 

Maria | Community Moderator, Fitbit


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