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Versa 3 won't connect to my phone's Bluetooth

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‎10-19-2022 19:15 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎10-19-2022 19:15 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

My versa 3 is not connecting to my phone, and therefore I am not receiving notifications.  I have paired and unpaired and still no success.  Please help.

 

 

Moderator Edit: Clarified subject

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7 REPLIES 7

‎10-20-2022 05:13 - edited ‎03-26-2024 12:49

‎10-20-2022 05:13 - edited ‎03-26-2024 12:49

Hi there, @Rosco19. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've done so far, I suggest trying the following:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.

Maria | Community Moderator, Fitbit


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‎10-23-2022 05:53 - edited ‎10-24-2022 20:39

In response to MarreFitbit

‎10-23-2022 05:53 - edited ‎10-24-2022 20:39

The steps you listed DO NOT help!  I have done them repeatedly and it never connects! Please rectify this or I will be forced to return the product, never to use again.

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‎10-24-2022 20:40

In response to MarreFitbit

‎10-24-2022 20:40

I have tried these steps, repeatedly, and it does not work.  Please come up with a workable solution, or, I will be forced to return the product, never to use again.

 

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‎10-26-2022 20:39

In response to Rosco19

‎10-26-2022 20:39

I agree!  I too have done these fixes repeatedly but still not working the way it should. Not happy with my Versa3. 

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‎10-27-2022 16:44

In response to Jaloodlebug

‎10-27-2022 16:44

I have problems also. Never had a problem with my versa 1!!! 

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‎10-27-2022 17:13

In response to Kokojax

‎10-27-2022 17:13

After having the very same problem with my Versa 2, I've refused to disconnect the Bluetooth connection because doing that disables the device completely. Right now, there are several issues.

1. Phone clock face not displaying "Today"

2. Unable to log into app (able to log into browser only) after delete/reinstall.

3. Steps are recording on device, but not on app and not in browser dashboard.

 

This happened with my Versa 2 in mid-August, almost identical issues all at the same time. Because this device is 2 months old, I want a refund and replacement with a Versa 4 and pray the same thing doesn't happen again. 

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‎10-27-2022 17:35

In response to MarreFitbit

‎10-27-2022 17:35

When we’ve all did these steps & so many people having the same issue for so long, why hasn’t it been fixed?  I never had a problem with my HR Charge 2 but then got an Apple Watch ser 3 as a gift. I was having an issue with not being able to answer phone calls so got the Versa 3 being it was suppose to be such a great product. I’ve only had mine for almost 3 months but it’s a hit & miss if  it connects with my iPhone 11. Mostly a miss!! So frustrating!

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