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Versa 3 won't connect to my phone's Bluetooth

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‎05-31-2023 13:59 - last edited on ‎06-01-2023 06:40 by Fitbit Moderator

‎05-31-2023 13:59 - last edited on ‎06-01-2023 06:40 by Fitbit Moderator

My Versa 3 no longer synchs with my android.  The Versa 3 has a line through the phone icon.  I have tried powering off the Versa 3 several times.  I have turned on and off the bluetooth connection as well.  Do I need to uninstall the app and reinstall?  What else can I try?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎05-31-2023 23:30

‎05-31-2023 23:30

Hi @Lorlee2 - it may well be a phone issue.

Try logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone and watch again.

There is no need to uninstall the app.

Author | ch, passion for improvement.

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‎06-01-2023 06:45

In response to Guy_

‎06-01-2023 06:45

Hi there, @Lorlee2. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎06-03-2023 00:58

In response to MarreFitbit

‎06-03-2023 00:58

My versa 3 won't connect to my Bluetooth either, I've tried restarting my phone but not worked.

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‎06-03-2023 01:03

In response to Dipper23

‎06-03-2023 01:03

Hi @Dipper23 - did you make sure your watch is fully charged and try all the steps suggested in this topic?

Author | ch, passion for improvement.

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