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Versa 3 won't connect to my phone's Bluetooth

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‎10-22-2023 11:24 - last edited on ‎10-23-2023 07:52 by Fitbit Moderator

‎10-22-2023 11:24 - last edited on ‎10-23-2023 07:52 by Fitbit Moderator

Hi

I've recently bought a Versa 3 and I'm unable to connect it to my phone. It finds the Versa 3 and goes to the numbers but when I put the numbers in it doesn't connect. Does anyone know what I can do to make this work? 

Thanks 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-23-2023 07:56

‎10-23-2023 07:56

Hello there, @LJBateman92. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about the connectivity issues you're running with your Versa 3. 

To better assist you, may I know if you had in the past another Fitbit device? If so, do you still use it? If that is not the case, I suggest trying the following steps in the order listed:

  • Unpair your Versa 3 and the previous Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3.
  • If there is no connection, restart your Versa 3.
  • Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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‎10-23-2023 11:36

In response to MarreFitbit

‎10-23-2023 11:36

Yes, I've got a blaze which I'm still using as the Versa 3 won't connect 

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‎10-24-2023 11:37

In response to LJBateman92

‎10-24-2023 11:37

@LJBateman92 Thanks for those details. 

I've seen you contacted our Support Team before posting here. Since the steps I've recommended did not work, please feel free to contact our team back so they can continue assisting you. You already have a ticket open with them so it will be easier to follow up.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎10-24-2023 11:42

In response to MarreFitbit

‎10-24-2023 11:42

The problem is there seems a fault with the versa watches. Very often the logo is just displayed on the screen and won't disappear. I tried logging out of the app and removing the blaze and restarting my phone still it doesn't work. It's not right, people won't be buying Fitbit anymore with all these system problems. I can't even use it, it's useless

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