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Versa 3 won't connect with iPhone

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‎02-07-2023 06:02 - last edited on ‎02-14-2023 15:47 by Fitbit Moderator

‎02-07-2023 06:02 - last edited on ‎02-14-2023 15:47 by Fitbit Moderator

My Fitbit won't connect to app.  When I try to pair it the number isn't recognised.

 

I have reinstalled app, rebooted fitbit and still not working.  It has bee working fine until yesterday.

 

Moderator Edit: Clarified subject and updated label

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‎02-13-2023 10:37 - last edited on ‎12-27-2023 05:53 by Fitbit Moderator

‎02-13-2023 10:37 - last edited on ‎12-27-2023 05:53 by Fitbit Moderator

Welcome to the Community, @Mike1701d.

Thanks for the details provided and the steps tried prior to posting. Let me explain last week there was a disruption with our Fitbit servers which affected the Fitbit app performance. Because this issue has been resolved by our team, could you confirm if your Versa 3 is still not able to sync? While you've tried some steps, please make sure to exhaust the ones described here.

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‎02-13-2023 10:37 - last edited on ‎12-27-2023 05:53 by Fitbit Moderator

‎02-13-2023 10:37 - last edited on ‎12-27-2023 05:53 by Fitbit Moderator

Welcome to the Community, @Mike1701d.

Thanks for the details provided and the steps tried prior to posting. Let me explain last week there was a disruption with our Fitbit servers which affected the Fitbit app performance. Because this issue has been resolved by our team, could you confirm if your Versa 3 is still not able to sync? While you've tried some steps, please make sure to exhaust the ones described here.

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