Versa 3 won't count my steps while I'm on the treadmill

[CSherman1951]

verso 3 Not counting steps during elliptical exercise unless I reboot watch

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @CSherman1951. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 3 before reaching out. 

Please note your Versa 3 may not detect the number of steps if your arm is not moving. If you walk with a normal arm swing on the Treadmill/Elliptical, it should count the proper number of steps and calories. Take a look at the article: How does my Fitbit device calculate my daily activity? 

Also, remember that if you are using the Treadmill exercise mode on the Versa 3 it will use the Walking Stride Length and not the Running Stride Length for calculating distance from the number of steps. This will cause the distance to be off substantially. So, if you are running on the Treadmill/Elliptical, it is better to use the Run exercise mode, assuming you have correctly set up the stride lengths for Walk and Run. However, keep in mind that it is important that your arms swing freely in order for the Versa 3 to count steps, and not held next to the body.

To properly update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

Hope that helps.