Versa 3 won’t fully turn on

[JadeD6612]

All I see is the screen with the blue dots. Tried restarting and unsynching and turning off Bluetooth and turning on again. Still the same problem. The blue dots stay on the screen and there’s short vibrations. My husband bought me this watch in September for my birthday and already it’s not working. Smh. 

Moderator Edit: Clarified subject

[DramaQueenDiva]

Hi @JadeD6612,

You need to contact Support right away, there is something wrong with the battery of your watch.  Ask if they can help you administer a Battery Test.

[AnaFitbit]

@DramaQueenDiva thanks for your input. Hi @JadeD6612, welcome to the Community Forums. 

@JadeD6612, thanks for trying to solve this situation with your Versa 3 before reaching out. Please confirm if the steps followed to restart your device were the ones on this link How do I restart my Fitbit device?  

I'll be around. 

[bethanyglass]

Hello,

I am having the exact same problem. Once my Fitbit that is fully charged it taken off the charger it just turns itself off, continues to vibrate on my rest but with nothing but the blue dots on the screen. I have disconnected and reconnected my Fitbit, I have restarted it and done all the recommended steps to resolve this problem but still nothing. I would like this resolved but cannot find a way to get in contact with anyone from Fitbit. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @bethanyglass. 

Thank you for sharing that you've been having the same inconvenience with your Versa 3 and for confirming that you already tried a few troubleshooting steps. 

In this case, since you already tried the restart procedure and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.