Versa 3 won't get past logo screen

[BarbaraJML]

My Versa 3, which I've had for maybe 2 months, suddenly seemed to reboot on its own yesterday, and now won't make it past the logo screen. I've followed all the tips I could find here and elsewhere in other forums (I've held the button and felt it reboot numerous times, but it always gets stuck on the logo screen). I've also let it drop to no charge twice (pretty easy, since the logo screen displays nonstop, it eats up the charge relatively fast) and then recharged, then rebooted. Still stuck. 

I run the Fitbit app on a Galaxy S9, for what it's worth. The app can't sync, I assume because the watch isn't fully booted. 

[DramaQueenDiva]

Hi @BarbaraJML,

It may be time to do a Factory Reset.  In this case, hold down the button on the side for about 30 seconds and you should see the Fitbit logo again, but this time prompting you to set it up in the app.  Please do so, exactly like you did before.

Also, please note, your stats may be off for a day as the Versa 3 will have to relearn your stride length and other features.

Hope this helps!

[sfeind]

Mine has done the same thing but will not boot past the logo screen to do a factory reset. Held it down 30 seconds and the logo flashes..

[BarbaraJML]

Same with mine. I get a reboot but won't do anything past the logo. Held it for 30 seconds several times, then for up to 60. Nothing past a flash and the logo.

[JackieLeen]

Me too!!! It updated this morning and now it won’t function!! Grrrr

[sfeind]

They are having to replace my 2 week old  Watch. No offer to make it right other than to Replace it. To me this is unacceptable for a brand new item.

[Noyou69]

This does not work. How do I get a new Fitbit or how else could I fix it. Any help will be accepted.

[catgal]

Mine has just done the same thing.  It's 3 weeks old !!!!

[sfeind]

Call customer service and tell them what is going on and that you have already done all the rest options and they should replace it. 

[m-umar]

Around 8 PM I enabled Google Assist and tested it by setting an alarm. After a few minutes Versa started to reboot but stuck on logo screen. No amount of holding the button down brings up "App Reset". I do have a case opened since Sat with Fitbit for another issue and now this. I'm really getting frustrated now. It is 10 PM and going to bed for now.

[m-umar]

I had a session with an online tech this morning without any success, although he was (Jerson R) thorough & quite good with troubleshooting process.

Still under warranty and would be replaced. But I feel for others who are outside the warranty period and in case it happens again when mine expires 😞

Not happy with the product at all.

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I believe it is the OS software which is causing the problem. Fitbit needs to go back to the drawing board again to fix this issue before they see chunk of versa users jumping ship. It needs to be done on right now with acknowledgement that Fitbit stuffed it up.

[GoanKid]

Hey Barbara

Even I started facing the same issues since yesterday. Raised a ticket with Fitbit support staff, but, they are asking me to sync device, when i cant go past the logo screen on my Versa 3, what is the use of force stopping the app on my mobile device or even installing or reinstalling the app on my mobile. Problem is with device, which is not moving forward after the Fitbit Logo and just goes in blank screen mode. I want to replace this device with new one as it is still under warranty. 

Were you able to get a fix on this issue of yours, i landed on this page after doing google search for similar issue. 

[DavideFitbit]

Welcome to the Community forums, @GoanKid.  

Thank you for all the information provided about this inconvenience with the Versa 3 watch. 

The Customer Support team needs to make sure that all troubleshooting steps have been exhausted. If you're not able to complete a specific step, please let them know so they can provide you with further instructions. 

It seems that you've been in touch with the Support team and they were able to help you with this. 

Have a great day. 

[GoanKid]

Thanks @DavideFitbit Yes, I had raised a ticket with support, they were able to provide me with required assistance. I suppose this comment of mine was before receiving response from FitBit support. Thanks Again. 

Happy Holidays, seasons Greetings to YOU

[DavideFitbit]

That's great news, thank you for sharing this update, @GoanKid! 

Have a great day and happy holidays to you too. 😁 

[SunsetRunner]

I have had the same issue. Unfortunately, I purchased mine on Mercari. They will not honor this type of purchase even if I have all the information that is required from the seller. No offers or discounts to purchase another watch from their site. Just a too bad for you tone. Phone apparently can't be fixed.

[Kayleigh-Kay]

Did anyone get a fix to this? Mine suddenly done it this afternoon, I have done all the reset steps, I have wiped it from my app and it still won’t go past the logo screen and won’t go past this to let me sync to the app…

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What was your response to this? Mines just done this tonight for no reason, no update I was just wearing it and it froze.

I’ve tried resetting etc but it’s not working, it’s out of warranty by days so annoyed! I can’t afford to buy a new one.

[SunsetRunner]

I have tried all the restarts resets and tricks that I could find...my watch is trash. I just had mine since January. If you find a fix...please post 

[Kayleigh-Kay]

I contacted Fitbit support and sent proof of purchase, they are going to replace it, I have to send mine back and then they will send a new one. 

[DavideFitbit · Accepted solution]

Hi, welcome to the Community forums, @SunsetRunner @Kayleigh-Kay. 

I appreciate all the information that you've provided about this inconvenience with your Versa 3 watch.  

In case there's any problem related to the battery not charging properly, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

In addition, there are some general recommendations that are usually helpful with any type of display issues. Please try these additional steps that have been useful for other users:  

1. Complete the restart procedure.
2. Please sync your device in the Fitbit app. 
3. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Set up the device again.
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

However, if you already tried all these steps and you continue to have the same issue, I do recommend that you continue the communication with the Customer Support team so they can let you know about the options available for you. The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected

@Kayleigh-Kay That's good news, thank you for sharing this update and your experience with Support. 

See you around.