Versa 3 won't get past logo screen

[BarbaraJML]

My Versa 3, which I've had for maybe 2 months, suddenly seemed to reboot on its own yesterday, and now won't make it past the logo screen. I've followed all the tips I could find here and elsewhere in other forums (I've held the button and felt it reboot numerous times, but it always gets stuck on the logo screen). I've also let it drop to no charge twice (pretty easy, since the logo screen displays nonstop, it eats up the charge relatively fast) and then recharged, then rebooted. Still stuck. 

I run the Fitbit app on a Galaxy S9, for what it's worth. The app can't sync, I assume because the watch isn't fully booted. 

[Jamocox15372]

• I am very very mad because I got my versa 3 two weeks ago and it will not get off the logo screen this is not accessible that it is happening to so many people with there brand new devices we need a change or I will no longer be a customer at Fitbit.

[DavideFitbit]

Welcome to the Community forums, @Jamocox15372. 

Thank you for sharing that you've been having a similar problem with the Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Thanks again for sharing all your comments about this. The the continues to work to improve the Fitbit experience and your feedback is an important part of that process. 

[NevBee]

This is ineffective, as Barbara stated, we have tried resetting our devices several times and after re-syncing it is still stuck on the logo screen. 

[Kayleigh-Kay]

Fitbit replaced mine.

I keep getting email notifications to say this thread has been commented on.

please could somebody tell me how I make this stop? My troubles is resolved. 

[AndreaFitbit]

Welcome to our community, @NevBee and thanks for getting back to us @Kayleigh-Kay. 

Are you still experiencing the logo situation @NevBee?

@Kayleigh-Kay, in order to avoid the notifications click on the 3 dots on the right upper side of your post and select Unsubscribe. You won't receive more notifications from this thread.

See you around. 

[Kayleigh-Kay]

Ive tired that it doesn’t work. 
I wasn’t subscribed in the beginning, I’ve tried turning off through settings too. 

[AndreaFitbit]

Thanks for getting back to us @Kayleigh-Kay.

I understand how frustrating this could be and the subscription starts when you post your comment on the thread. Please follow the instructions I sent you from a computer in order to remove the notifications. 

Have a nice day.