help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 won't go any further after entering my 4-digit code

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-27-2022 03:57 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

‎01-27-2022 03:57 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

Hi,

My fitbit doesnt work anymore. I can only see the first screen (what time it is). If I want to see more I have to fill in my passcode. I can see it picks the 4 Numbers but then it doesnt do anything. If I want to reset the fitbit it also does nothing. 
Can you help me please? 

regards,

Lotte 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-27-2022 04:06 - edited ‎01-08-2024 06:54

‎01-27-2022 04:06 - edited ‎01-08-2024 06:54

Hi there, @lotteloo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Before considering other options, please confirm that you've restarted your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face (this process can be done through the Fitbit app). If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎01-27-2022 04:06 - edited ‎01-08-2024 06:54

‎01-27-2022 04:06 - edited ‎01-08-2024 06:54

Hi there, @lotteloo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Before considering other options, please confirm that you've restarted your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face (this process can be done through the Fitbit app). If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎01-31-2022 01:22

In response to MarreFitbit

‎01-31-2022 01:22

Thnx! Restart wasn’t possible but the change of clock face workt! 

Best Answer
0 Votes

‎01-31-2022 04:44 - edited ‎08-08-2023 12:00

In response to lotteloo

‎01-31-2022 04:44 - edited ‎08-08-2023 12:00

@lotteloo Awesome! I'm glad to hear that your issue is solved now.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes