Versa 3 - won’t hold a charge longer than 10 hours.

[Rwilde14]

One day my Fitbit was working great. I was telling people how much I loved it. The next day, my Fitbit won’t hold a charge longer than 10hours. I have read a number of the responses from Fitbit so let me start by telling you the things I have checked so far and don’t make a difference:

1.  I do not have snore detection on unless somehow it got turned on without the premium service (if this is possible, tell me how to turn it off with just basic option)

2. I do not have the always on display setting turned on. I use the button to turn on the screen. 
3. I have not used GPS to track a walk or any exercise. 
4.  The only notifications I have on are phone calls, text messages, and calendar events

5. I have charged my Fitbit overnight , charge says 100% and it still doesn’t last. 
6. Somehow my Fitbit is saying that I did 124 floors today. I can assure you I was not climbing skyscrapers. Yet with all these floors hiked I only burned 1400 calories. I can look at the past history for same # of steps and see that my calories burned should be somewhere around 2000. So something is not working correctly. 

As I said overnight (maybe with a firmware update????) my Fitbit has become useless. Can’t trust it for steps, calories, exercise heart rate, and can’t wear it to sleep because it doesn’t last through the night. Worst part is I can’t even use it as a watch because it dies midday. 

HELP!  

[Guy_]

Hi @Rwilde14 - the floor count strangely doesn't affect calories, it is merely an indication.

If it is misreading floors the watch probably has a faulty sensor or is faulty.

The reason for such a short battery life is most likely water damage inside the watch. This may not happen instantly but can manifest itself after a while.

Even so there are a few steps to try to see if it is something else.

Try syncing the watch and then from the watch Settings menu do a Shutdown, wait at least 10 seconds before restarting the watch by putting on charge to fully charge it.

Turn off Bluetooth on the phone after fully charging the watch to see if it lasts longer. It could be a syncing issue.

If nothing helps there is no harm doing a factory reset from the watch Settings, About Versa 3 menu when it is fully charged. Wait at least 5 minutes before doing anything with the watch.

Once you have the watch in its initial state don't set it up, unless you want to (as it could be a waste of time) see how long it takes before the battery runs out. If it lasts days set it up again and see if it still lasts.

If it is under warranty just get it replaced.