Versa 3 won't hold a charge

[Renniegade]

hello,

   The charge on my newer versa 3 (I have had it for 3 months) won't hold a charge. 

The battery only lasts about 4 HOURS on a full charge so I can't even wear it a day. 

Is there a possibility to replace the battery or unit without having to just spend hundreds again? 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Renniegade

Is it possible that it wasn’t connected to the Versa 3 charger correctly the night plugged it in? Try recharging it to see if that might have been the case. If not look closely at the pins on your charger. Are they bent in any way? Pushed down when they shouldn’t be? If your pins appear normal you might just need to clean your charger pins as well as the back of your Versa 3. Dirt and debris can collect causing a bad connection. Look here to see how to properly clean them: https://help.fitbit.com/articles/en_US/Help_article/2005.htm After cleaning both the charger and the Versa 3 try charging it again. Leave it on the charger for at least an hour. It the problem persist after changing for at least an hour then try restarting your Versa 3. Just press and hold the button down on the Versa 3 until you see the Fitbit logo then release the button. If you continue to have problems I’d suggest calling Fitbit Customer Service especially since your Fitbit Tracker is only 3 months old. You can contact them here: https://myhelp.fitbit.com/s/support?language=en_US
😃 Hopefully this answers your charging question and gets things back up and running again. Please come back and let me know how it goes. 

[Guy_]

Hi @Renniegade  - if the steps suggested by @SunsetRunner  don't help the watch may be faulty as it should last days , upto 6 days, if well set up. 

If you can't get at least 2 days with all features on and aren't using GPS, as it's under warranty you can take it back to where you bought it for replacement with a new one.

[MarreFitbit]

Hi there, @Renniegade. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3. I understand where your concern is coming from. @Guy_ @SunsetRunner Thanks for your help!

I've seen you contacted our Support Team after posting here and they're assisting you now. Please stay tuned to your inbox for updates on your case!