Versa 3 won't hold a charge

[sllawrence64]

Versa three will not hold a charge

Got a new charge cord. Cleaned the watch. Charge it. Goes dead after an hour.

Will return for a full refund if I cannot resolve this issue

Moderator Edit: Clarified subject

[Guy_]

Hi @sllawrence64 - refund would seem the correct solution if it charges properly.

[MarreFitbit]

Hi there, @sllawrence64. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your input!

Getting a new charger does not actually help when the battery is draining, it would if the Versa 3 is not charging.

With that being said, I'd like to know if by any chance you're using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

However, I'd like to share with you that the battery life will depend on how frequent certain features are used in general. Because you're using an Always-On Display clock face, I'd recommend changing the clock face to another one made by Fitbit and monitor your it's behavior in the next day. Additionally, try turning off this setting by opening the Settings app on your watch > Display > Always-on display.

Hope this helps. 

[sllawrence64]

Hello. 

I do not use snowtracker I do not use always display clock face. And I do use a versa clock face. And my versa still will not hold a charge for more than an hour. I think it’s broken