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Versa 3 won't pair or sync to my Redmi Note 9 Pro

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‎03-21-2022 12:32 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

‎03-21-2022 12:32 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

Hi,

I have been using Versa 3 with my Redmi Note 9 pro for over 2 months. Recently it stopped syncing and despite several tries and rebooting, it won't sync. 

So I thought to un-pair and pair it again to give it a fresh start. Unfortunately, it is now not even pairing it up again. I have tried doing all the troubleshooting steps available in different discussion and even contacted the chat support. The problem persists, have anybody else faced the issue lately? Is it a part time error and could be fixed with next update? I simply don't want to get into the hassle of claiming warranties and returning device. 

Looking forward for some positive response. 

 

Moderator Edit: Clarified subject

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‎03-22-2022 07:15 - edited ‎01-08-2024 05:07

‎03-22-2022 07:15 - edited ‎01-08-2024 05:07

Hi there, @FurqanMahmood. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here. I understand where your concern is coming from. 

Please note the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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