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Versa 3 won't pair or sync to my phone anymore

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‎02-20-2023 12:03 - last edited on ‎02-21-2023 03:52 by Fitbit Moderator

‎02-20-2023 12:03 - last edited on ‎02-21-2023 03:52 by Fitbit Moderator

Have done everything required. Start/stop Bluetooth, force stop app, delete/ reinstall app, allowed all permissions, turned phone off/on, turn versa 3 off/on. Connection is made, code is received, but will not pair/sync. Just started recently.  Worked fine until now.

 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎02-21-2023 03:54 - edited ‎10-18-2024 08:27

In response to Guy_

‎02-21-2023 03:54 - edited ‎10-18-2024 08:27

Hi there, @Doodookaka. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

As a first approach, I suggest following the tips and recommendations provided by @Guy_.

If the issue persists, please try the following steps in the order listed:

  • Unpair once again your Versa 3 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3.
  • If there is no connection, restart your Versa 3.
  • Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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4 REPLIES 4

‎02-20-2023 21:14 - last edited on ‎07-03-2024 10:18 by Fitbit Moderator

‎02-20-2023 21:14 - last edited on ‎07-03-2024 10:18 by Fitbit Moderator

Hi @Doodookaka  - the sequence may be important.

Try removing the watch entries from the phone Bluetooth, logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it.

Restart both phone and watch.

Login to the Fitbit App click profile photo, "+ Set up a Device" and replace.

If that doesn't work remove the device from the Fitbit App and repeat the process.

Author | ch, passion for improvement.

Best Answer

‎02-21-2023 03:54 - edited ‎10-18-2024 08:27

In response to Guy_

‎02-21-2023 03:54 - edited ‎10-18-2024 08:27

Hi there, @Doodookaka. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

As a first approach, I suggest following the tips and recommendations provided by @Guy_.

If the issue persists, please try the following steps in the order listed:

  • Unpair once again your Versa 3 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3.
  • If there is no connection, restart your Versa 3.
  • Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎02-21-2023 13:46 - last edited on ‎02-21-2023 17:48 by Fitbit Moderator

In response to Guy_

‎02-21-2023 13:46 - last edited on ‎02-21-2023 17:48 by Fitbit Moderator

Thank you for the reply and your advice to help me solve my issue. Unfortunately I have already accomplished all these steps several times with no success, hence the reason I posted here.

Moderator edit:  format

Best Answer

‎02-21-2023 13:49 - last edited on ‎02-21-2023 17:48 by Fitbit Moderator

In response to MarreFitbit

‎02-21-2023 13:49 - last edited on ‎02-21-2023 17:48 by Fitbit Moderator

Thank you for the reply and your advice to help me solve my issue. Unfortunately I have already accomplished all these steps several times with no success, hence the reason I posted here. At this time the fitbit is errantly unpaired and will not connect at all.

Moderator edit:  format

Best Answer