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Versa 3 won't pair to iPhone anymore

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‎12-26-2022 10:28 - last edited on ‎12-27-2022 08:33 by Fitbit Moderator

‎12-26-2022 10:28 - last edited on ‎12-27-2022 08:33 by Fitbit Moderator

Versa 3 displays info but cannot send it to iPhone, it did before. Also, the app cannot find wifi and in addition to that, the phone charge and battery info in the watch are continually blinking back and forth (didn’t do this before either). Is it time to have it checked out. It’s barely a year old. 

 

 

Moderator Edit: Clarified subject

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‎12-27-2022 08:36 - edited ‎08-07-2023 05:40

In response to Guy_

‎12-27-2022 08:36 - edited ‎08-07-2023 05:40

Hello there, @92503. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

As a first approach, I'd recommend restarting your Versa 3. Then, please try setting up your Fitbit device once again. If the issue persists, see Why can't I set up my Fitbit device?

If none of the above works, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎12-26-2022 21:49

‎12-26-2022 21:49

Hi @92503 - it might be a good idea to logout of the Fitbit App and restart both watch and phone to see if it resolves the situation.

 

If not you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎12-27-2022 08:36 - edited ‎08-07-2023 05:40

In response to Guy_

‎12-27-2022 08:36 - edited ‎08-07-2023 05:40

Hello there, @92503. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

As a first approach, I'd recommend restarting your Versa 3. Then, please try setting up your Fitbit device once again. If the issue persists, see Why can't I set up my Fitbit device?

If none of the above works, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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